CADEX's White Glove Warranty Policy ("Limited Warranty") applies to first-hand purchasers of CADEX wheelsets. This Limited Warranty is applicable for 2-year from the Date of Purchase (DOP), covering manufacture defects excluding cosmetics. Starting from the same DOP, the Limited Warranty includes a 5-year crash replacement.
2-year Limited Warranty conditions :
Ā 1) First-hand owner must provide proof of purchase.
Ā 2) Consumables including tires, brake pads, rim tape, bearings are not covered.
Ā 3) Any damage resulting from usage of non-recommended tires and brake pads will not be covered.
5-year Crash Replacement conditions :
Ā 1) Applicable only to first-hand owners and is only limited to a single use.
Ā 2) Owners are to register their Cadex wheelsets within 8 weeks from DOP to be enrolled in the crash replacement program.
Ā 3) Owners are to provide the crashed product to authorized CADEX dealer.
Ā 4) Additional materials and labour cost required to return the bike to full working order shall be borne by the owner.
Ā 5) If the model to replace is no longer available, a similar Cadex product from the most recent line-up will be
substituted. The 50% discount will be taken as 50% of the price the damaged pair of wheels were purchased at.
* Any personal & contact information will be solely used for the purpose of facilitating warranty processes.
